Privacy policy

Privacy Policy

This privacy policy governs the manner in which Custom Esignature collects, uses, maintains, and discloses information collected from users (each, a "User") of the customesignature.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Custom Esignature.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance the User experience. The User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Custom Esignature may collect and use Users' personal information for the following purposes:

To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to inquiries, questions, and/or other requests. If User decides to opt in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
To comply with legal obligations: We may use information to comply with applicable laws, regulations, and legal processes.

Retention and Deletion of User Data

Custom Esignature retains personal and non-personal data only for as long as it is necessary to provide services to our Users or to fulfill legal or regulatory requirements. Specifically:

Google User Data Retention: Google Workspace data collected via our integrations is retained only as long as required to provide the service (e.g., generating email signatures or connecting accounts). Once the service is terminated or the User revokes permissions, this data is securely deleted within 30 days.
Deletion Requests: Users may request the deletion of their personal data, including Google User data, by contacting us at support@customesignature.com. Upon verification of the request, we will delete the data within 30 days unless it is necessary to retain it for legitimate business or legal reasons.
Backup Data: Deleted data may remain in encrypted backups for up to 90 days but will not be accessible or used for any other purpose.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. All sensitive and private data exchange between the Site and its Users happens over a secured SSL communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may share User data with third-party service providers only for purposes directly related to operating our business (e.g., payment processors, customer support). These providers are contractually obligated to handle your data securely and only for the purpose of providing the services we request.

No Google User data will be shared with third parties unless explicitly required for the service functionality and authorized by the User.

Changes to This Privacy Policy

Custom Esignature has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Rights

Users have

the following rights regarding their data:

Access: Users can request access to the personal data we hold about them.
Correction: Users can request corrections to their personal data if it is inaccurate or incomplete.
Deletion: Users can request the deletion of their personal data as outlined in the "Retention and Deletion of User Data" section.
Data Portability: Users can request a copy of their data in a machine-readable format.
Restriction of Processing: Users can request that we limit the processing of their data in certain situations.
Revoke Consent: Users can revoke their consent for data collection and processing at any time by contacting us.

To exercise any of these rights, please email us at support@customesignature.com. We will respond to your request within 30 days.

Contact Information

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with us, please contact us at:

Custom Esignature
Email: support@customesignature.com

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